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Frequently Asked Questions
Can I cancel or change my order?
Unfortunately, orders cannot be cancelled once the order has been dispatched. To find out if your order has been dispatched, please contact Hi-Tec Customer Care immediately with your sales order number.
Can I change the delivery address once my order has been submitted?
In order to process your order and get it to you as quickly as possible, we are unable to change the delivery address once your order has reached us. Please contact us immediately should you have any further questions.
How do I know when my order has been dispatched and how can I track it?
Once your order has been dispatched from our warehouse, you will receive a text message from Dawn Wing confirming it is en route. The text message will also contain your tracking number as well as the link to the Dawn Wing Tracking portal where you can track your order.
What types of payment methods do you accept?
We currently accept MasterCard, Visa and American Express credit cards and EFT. Please see our Terms and Conditions for more information.
What is your returns and exchange policy?
Purchases must be returned in their original condition within 30 days from purchase date. Please visit Returns and Exchanges for further details.
What are your Terms & Conditions for using a discount code?
Discount codes should be entered on the basket page once eligible products have been added. Discounts are not available in conjunction with any other offer unless clearly stated. Discount codes cannot be used against sale items unless clearly stated. Where an expiry date is not stated, the expiry date is 31 days from date of issue. Discount codes distributed by Hi-Tec SA are eligible for South African residents only and orders cannot be cross border. If you have any problems using your discount code, please contact our Customer Care Team.
What are your Terms & Conditions for competitions and offers?
All Hi-Tec SA competitions, offers and discounts have our generic terms and conditions applied. You can read these on our Terms and Conditions page. The only exception is where specific terms and conditions are linked on the competition page or in all promotional communications for offers or discounts. In addition to the generic Terms and Conditions, discount codes all adhere to the terms stated in the discounts section above.
Suspected faulty Hi-Tec goods from another retailer?
If you suspect a manufacturing defect and purchased your goods from a website or retail store other than www.hi-tec.co.za please return the suspected faulty item to the retailer you made your purchase from. Should you have any further problems, please contact our Customer Care Team.
Something not working or incorrect?
If you notice a mistake on the website or find that something is not working correctly, please contact our Customer Care Team.
Need more help? Still have questions?
Contact our Customer Care Team. We aim to respond within 2 working days.